Returns and Complaints Policy
At Corina’s Luxury Creations, every product is handmade with attention to the smallest details, exclusively to order and according to each customer’s preferences. Due to the personalised and handcrafted nature of our products, please read the policy below carefully before placing an order.
Deposit and Order Confirmation
A deposit of 50% of the total order value is required before production of the product can begin.
Payment of the deposit represents:
• firm confirmation of the order;
• reservation of a place in the production schedule;
• the customer’s consent for the product creation process to begin.
Once production of the product has begun, the deposit paid is non-refundable, as the product is made exclusively according to the customer’s specifications and cannot be sold to another person.
Personalised Products
In accordance with Government Emergency Ordinance No. 34/2014, Article 16(c), products made according to the customer’s specifications or clearly personalised are exempt from the 14-day right of withdrawal.
By placing an order, the customer confirms that:
• they have carefully checked all order details;
• they accept the selected size, colours, design, and personalisation;
• they understand the handmade nature of resin products;
• they accept that each product is unique and may present slight differences compared with the presentation photographs.
Characteristics of Handmade Resin Products
Each creation is handmade and unique. For this reason, the following are not considered defects:
• small air bubbles specific to the casting process;
• minor differences in shade;
• natural variations in pigment;
• different positioning of natural flowers or decorative elements;
• textures and effects specific to resin;
• characteristics specific to the handmade production process;
• slight differences between the final product and the presentation images.
Colours may also vary slightly depending on the screen settings of the device used to view the photographs.
Production Time
The estimated production time is 10–12 business days from confirmation of the deposit payment.
During periods with a high volume of orders or in circumstances beyond our control, this timeframe may be extended, and the customer will be informed in due time.
Modification or Cancellation of the Order
Orders may be modified or cancelled only before production of the product has begun and only if this is still possible from a production-process perspective.
Once production of the product has begun:
• the order can no longer be cancelled;
• the product can no longer be significantly modified;
• the deposit paid will not be refunded.
Payment of the Remaining Balance
The remaining 50% of the order value must be paid after the product has been completed and before it is dispatched.
The customer will receive photographs or videos of the completed product before dispatch.
Completed and Unpaid Products
Completed products will be kept for 30 calendar days from the date on which the customer is notified that the order has been completed.
If the remaining balance is not paid within this period and the customer does not communicate a solution, the order will be considered abandoned, and the deposit paid will not be refunded.
Damaged or Defective Products
If the product arrives damaged during transport or presents a major manufacturing defect, please contact us within a maximum of 24 hours from receiving the parcel.
The complaint must be sent via WhatsApp to +40 768 161 058, together with:
• clear photographs of the product;
• photographs of the packaging;
• a brief description of the issue.
We recommend checking the parcel immediately upon receipt and keeping the original packaging until any complaint has been resolved.
Each situation will be assessed individually. If the complaint is justified, we will provide, as applicable:
• repair of the product;
• replacement of the product;
• or reimbursement of its value, under the conditions provided by law.
Refusal of Parcels
Refusing the parcel after the product has been completed and dispatched does not result in a refund of the deposit paid.
Contact
For any questions regarding orders, you may contact us:
Email: contact@corinasluxurycreations.com
WhatsApp: +40 768 161 058
